Troubleshooting and Common Errors

Web Wiz Forums Documentation
Troubleshooting and Common Errors
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Installing Web Wiz Forums should be relative straight forward, but due to a wide variations of web servers and configurations problems may occur.

This page tries to answer many of the questions that are asked almost everyday on Web Wiz Guide.

Some forum files are giving errors - most common problem
ASP Scripts won't run!
How can I tell if my web space supports ASP?
The page cannot be displayed. HTTP500 error - often confused with 404 page not found
CDate error

For other common FAQ's see the following articles on Web Wiz Guide; ASP Frequently Asked Questions, or for database errors see Database Errors FAQ's.

Some forum files are giving errors - most common problem

Everyday people report what they think are problems or errors in Web Wiz Forums once they have uploaded it to their web space. It seems that all to often the error has been coursed by a file or files getting corrupted in the upload process.

If you find that Web Wiz Forums is giving errors then before reporting an error try re-uploading the files to your web server again and see if that corrects the problem.

ASP Scripts won't run! - most common problem

This seems to be the most common problem that people have.

ASP need's to be run through a web server, hence the name Active Server Pages, no Server, no Active Pages. If you are not familiar with ASP please read through the article on Web Wiz Guide on, What is Active Server Pages (ASP)?

If you are finding that you can't get an ASP script to run on your web space provided by your web space provider then check with them that they fully support ASP.

ASP is completely different to CGI and Pearl, so having support for CGI does not mean that you have support on your web space for ASP.

How can I tell if my web space supports ASP?

To be able to tell if your web space provider supports ASP, the easiest way is to look at any FAQ or support pages that the provider may have, or contact them by e-mail or phone and ask them.

The page cannot be displayed. HTTP 500 - Internal server error (often confused with 404 page not found)

This is a very general error. Many people often say, when I click on a link in the forum I get a page can not be found error, 99.99% of the time this is actually incorrect, if you look closer at the error message it will be a 500 Internal server error.

If you receive this error when trying to run an ASP script with no error message or line number then you need to turn off Friendly HTTP Error Massages in Internet Explorer so you can get details on what is coursing the error.

If you are not sure how then read article on Web Wiz Guide on how to Turn Off Friendly HTTP Error Messages in IE.

CDate Error

This error happens when the locale settings on the web server you are using are incorrectly set up or another ASP application on the server has changed the locale settings. You can over come this problem by following the instructions below: -

Open the file common.asp and find the line near the top that reads: -
'Session.LCID = 1033
Remove the single ' quote mark from infront of this line.
Then replace the number 1033 with your local ID number a full list can be found at: -
Changing Date, Time, and Currency Format
Clean out your cookie cache on your web browser.

For other common FAQ's see the following articles on Web Wiz Guide: -
ASP Frequently Asked Questions, or for database errors see Database Errors FAQ's.